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KERATINMARK Terms of Service
1. GENERAL TERMS AND CONDITIONS

1.1. TERMS AND VALIDITY PERIOD
These standard terms and conditions are valid for orders placed in Latvian, English or Russian in the KERATINMARK online shop (hereinafter referred to as the INTERNET SHOP) between the person placing the order (hereinafter referred to as the BUYER) and MB KeraPlaukts (hereinafter referred to as the SELLER). These terms and conditions of the agreement are valid as of 05.07.2009.
1.2. DISTANCE CONTRACT
A distance contract is an agreement between the CLIENT (PTAL 1. panta 3. punkts) and the SELLER (PTAL 1. panta 5. punkts) or the service provider (PTAL 1. panta 4. punkts) based on the terms and conditions of the contract. punkts), based on the offer of the seller or service provider by means of an addressed or unaddressed printed or typed letter, catalogue, advertisement published in the press to which an order coupon is attached, telephone, facsimile, Internet, e-mail, television, radio and other means of sending and relaying information.
1.3. ENTRY INTO FORCE OF THE DISTANCE CONTRACT
The Distance Contract shall be deemed to have entered into force as soon as the CLIENT has placed an order by means of the Internet, telephone or other technological means and has received a confirmation of the order placed by the SELLER by means of e-mail. The order and the order confirmation shall be deemed to have been received when they become available to the parties to whom they are addressed.
1.4. TERM OF FULFILMENT OF THE DISTANCE CONTRACT
The SELLER undertakes to fulfil the conditions of the distance contract no later than 30 days after receipt of the order from the CLIENT, unless the parties have agreed on another term. If the SELLER cannot fulfil the contract due to the unavailability of the goods ordered by the CLIENT, the SELLER is obliged to inform the CLIENT about it. In such case the SELLER may offer the CLIENT an equivalent product at an equivalent price.
1.5. RIGHT OF RETURN
In accordance with the Consumer Rights Protection Law of the Republic of Latvia, the CLIENT has the right to cancel the distance contract within 14 calendar days and return the purchased goods.

We remind you that within 24 months from the date of purchase of the goods, the consumer has the right provided by law to file a claim for non-compliance with the declared parameters of the goods.

The CLIENT cannot exercise the right of return if:

the ordered goods are non-returnable due to their peculiarities (hygiene items, electric shavers, etc.), if the packaging of the goods has been opened, as well as if they are perishable or the period of use has expired;
the ordered goods are audio, video or software, 
the CLIENT has opened the packaging of the goods or has damaged the sealing of the packaging.

The CLIENT is responsible for the safety and quality of the goods during the period of validity of the right of return.
1.6. PROCEDURE FOR RETURNING GOODS
When returning the goods it is necessary to provide a document confirming the purchase. The CLIENT may return the goods that comply with the terms and conditions of the distance contract within 14 calendar days. If the CLIENT wishes to return a product that does not comply with the terms and conditions of the distance contract, the CLIENT must fill in a form in accordance with the Cabinet of Ministers of the Republic of Latvia No. 631.