To give you the best possible experience, this site uses cookies. Using your site means your agree to our use of cookies. We have published a new cookies policy, which you should need to find out more about the cookies we use. View Cookies Policy.

Return & Refund Policy (for customers within the European Union)

1. General Provisions
This policy regulates the conditions for returning goods and issuing refunds for customers located in the European Union.
By placing an order, the customer confirms their agreement with these terms.
2. Right of Withdrawal
In accordance with EU legislation, the customer has the right to withdraw from the purchase without providing any reason within 14 calendar days from the date of receiving the goods.
To exercise the right of withdrawal, the customer must notify the seller using any available method (email or website contact form).
3. Return Conditions
To return goods, the following conditions must be met:
  • the product has not been used
  • the product is in its original condition
  • the original packaging is preserved
  • all components are included
The customer must return the goods no later than 14 days from the date of notifying the withdrawal.
4. Return Costs
  • return shipping costs are paid by the customer
  • the original shipping cost is non-refundable (unless otherwise specified in a promotion)
5. Refunds
Refunds are processed:
  • using the same payment method that was used for the purchase
  • within 14 days from the date of receiving the withdrawal notice
The seller may withhold the refund until:
  • the goods are received back
Delivery-related costs may be deducted from the refund where applicable.
6. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
  • opened personal hygiene and cosmetic products
  • goods that cannot be returned for hygiene reasons
  • custom-made or personalized goods
  • goods that have been used
7. Damaged or Incorrect Goods
If the customer receives:
  • a damaged product
  • an incorrect product
they must contact the seller within 48 hours of receiving the order.
In such cases:
  • return and reshipping costs are covered by the seller
8. Contact Information
For return-related inquiries, please contact our support team:
Please contact us before returning any goods in order to receive return instructions.

Refusal of Delivery, Returns & Refund Policy (for customers outside the European Union)

1. General provisions
This policy regulates the conditions for refusal to accept an order, return of goods, and refunds for customers located outside the European Union.
By placing an order on the website, the customer confirms their agreement with these terms.
2. Customs duties and customer responsibility
When placing an order for delivery outside the EU:
  • the customer acts as the importer of the goods
  • all customs duties, taxes, and fees are paid by the customer
  • the customer must provide all necessary data and documents for customs clearance
The store is not responsible for delays caused by customs procedures.
3. Refusal to accept the shipment at customs
If the customer:
  • refuses to pay customs duties or taxes
  • does not provide the required documents
  • does not interact with customs or courier services
the shipment may be:
  • returned to the sender
  • destroyed by customs authorities
4. Return conditions in case of refusal
If the shipment is returned to the seller:
  • a refund is possible only after the goods are physically received back at the warehouse
  • all costs related to the return will be deducted from the refund amount, including:
    • shipping cost
    • return shipping cost
    • customs fees (if applicable)
    • payment processing fees
If the goods are not returned (for example, destroyed at customs), no refund will be issued.
5. Return of goods at the customer's initiative
The customer has the right to return the goods under the following conditions:
  • return period: 14 days from the date of receiving the goods
  • the product is unused and in its original packaging
  • return shipping costs are paid by the customer
For customers outside the EU, the right of return may be limited depending on the destination country.
6. Refunds
Refunds are processed:
  • using the same payment method that was used for the purchase
  • within 5–14 business days after receiving and inspecting the returned goods
Refunds are issued minus all applicable costs.
7. Exceptions
Returns and refusals are not possible for:
  • opened or used goods (especially cosmetics and personal hygiene products)
  • custom-made products
  • goods with damaged packaging
8. Contact information
For questions regarding returns and customs clearance, please contact our support team:
[insert email / contact form]
💡 Important
We strongly recommend that customers check the customs regulations of their country in advance to avoid additional costs or return of goods.